Terms & Conditions
EXPLORER X | TERMS & CONDITIONS
ACCEPTANCE: Deposit or Payment on your booking constitutes your acceptance of these Terms and Conditions, which are subject to change without notice.
DEPOSIT & PAYMENT: A minimum $500.00 non-refundable deposit is required at time of booking – deposit amount will vary based on the itinerary, destination and partner operators. Some tours, accommodations or events require earlier payment or deposits and you will be advised if this is the case. Late or nonpayment may cause automatic cancellation of your booking. Final payment is due 60 days prior to departure. If cancellation is received 60 days or more prior to departure, the full deposit can be used towards a future booking. Cancellation must be received in writing. If cancellation is received 14 to 59 days prior to departure, 75% of the trip cost is non-refundable. If cancellation is received within 2 weeks of departure, 100% of the trip cost is non-refundable. Additional change and cancellation fees may apply based on the discretion of the service providers used in said itinerary.
*Please note for all third party services: Change and cancellation fees do not include penalties incurred by third parties.
Explorer X will advocate on its client’s behalf to minimize or negate fees incurred by third parties; however all cancellation fees or refunds INCLUDING REFUNDS FOR YOUR DISSATISFACTION are ultimately at the discretion of the hotels, tour operators, caterers, rental car agencies and other Service Providers with which Explorer X has reserved for travel and tour related services. If the third party decides to charge a fee, that fee will reduce the amount that Explorer X is able to refund to its client. Insurance purchases are always non-refundable.
AIR CANCELLATION/CHANGE PENALTIES: In addition to the above mentioned Explorer X cancellation penalties, airline tickets, once issued are 100% nonrefundable. Changes may be made depending on the fare purchased and fees will apply. These fees will be advised when the changes are requested and can vary by airline. Please note it is the passenger's responsibility to provide Explorer X with the correct full name for your airline ticket if a ticket needs to be re-issued because Explorer X was not given the correct information a ticket re-issue fee will apply.
Please contact us for more information regarding TRAVEL INSURANCE to offset penalties caused by unforeseen events.
INSURANCE: Travel insurance can be purchased to cover penalty costs in the event you need to cancel or change your travel plans (subject to the approval of claim by the insurer). It also can provide medical and emergency assistance protection as well as some loss and delay coverage. Travel insurance can be purchased through Explorer X.
VALIDITY/CHANGES: Your itinerary contains information believed to be accurate at the time of publication. Explorer X reserves the right to modify an itinerary or substitute tour components and inclusions without prior notice. Once a deposit has been received, a minimum $100 per booking change fee will apply. Other change fees are at the discretion of the hotels, tour operators, airlines, rental car agencies and other service providers.
QUOTES: Unless guaranteed in writing with a specific expiration date, quotes from our office are subject to change until full payment is made.
CHILDREN: Child discounts are sometimes available depending on the travel products selected. Please note some travel products do not allow children below a certain age. If traveling with children please always check for specials and restrictions. All children under the age of 18 MUST have a parent or guardian with them at all times.
PASSPORTS/VISAS: A passport valid for six months beyond the date of return travel is required for entry into all destination countries. Customers/travelers with a passport from a country other than the US or Canada should request information regarding any necessary documents from the destination countries’ consulates or their travel agents. All travelers are required to carry valid identification at all times. Additional Travel Documents, such as Visas, may be required depending upon the countries to be visited and the citizenship of the traveler. It is the sole responsibility of each traveler to ensure that he or she meets the Travel and Immigration requirements of their country of citizenship and those of the countries to be visited. Evergreen X will not be held liable or responsible in any way for any traveler’s failure to obtain Travel Documentation necessary for their trip.
PRICES: Evergreen X quotes prices in US currency based on the exchange rates for the respective foreign currency as of the date of the quote. Customer’s exchange rate is only fixed when full payment is made, unless otherwise noted on Customer’s itinerary. Any price that Evergreen X quotes is subject to change without notice until full payment is made. All prices are ‘from’ and seasonal surcharges and currency fluctuations apply.
RELATIONSHIP OF THE PARTIES: Evergreen X shall be deemed to be an independent contractor for all purposes under these Terms & Conditions. Evergreen X is acting solely to facilitate the reservation and purchase of Travel Related Services and is not acting in any other capacity with either the Customers or the Service Providers, including, but not limited to, any partnership, joint venture, co-ownership, or agency relationship of any kind with any Customer or Service Provider. Evergreen X does not have any control over the quality, timing, safety or legality of any Travel Related Service actually reserved or purchased by or for a Customer. Evergreen X does not and cannot control whether or not a Service Provider represents its products accurately or fulfills any agreement or obligation with any Customer.
ENVIRONMENT & WILDLIFE: Our clients always maintain a respectful distance while watching or photographing wildlife. Move slowly and quietly around wildlife when hiking. Avoid brightly colored clothes; wear drab greens and browns instead. Do not pick plants or wildflowers or trample over their habitats. Stay on the trail. Shore side, refill all holes and return large rocks to their original positions. Observe limits on the collection of edible species, and forgo the collection of others for souvenirs. Handle tide pool creatures gently and briefly, and return them to their original places. Educate others about ethical wildlife observation-spread the word.
LIMITATION OF LIABILITY: Evergreen X shall not be liable for any claims, losses, damages, costs, expenses, delays, sickness, injury, or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond Evergreen X’ or a service provider’s reasonable control. In no event will Evergreen X’ liability exceed the total amounts Customer paid Evergreen X for Customer’s travel. Evergreen X assumes no responsibility for lost tickets, documents, passes, or coupons.
DISPUTES & INDEMNITY: As Evergreen X is not involved in providing the Travel Related Services for the Customer, any and all disputes between a Customer and Service Provider are solely between that Customer and that Service Provider, and the Customer and Service Provider should handle all such disputes directly with that Customer or Service Provider. If Service Provider or Customer contacts Evergreen X relating to any dispute between the Customer or Service Provider, Evergreen X may, in its sole discretion, facilitate dispute resolution and reserves the right to take any action that Evergreen X deems appropriate under the circumstances. Customer agrees to release Evergreen X and its agents and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Furthermore, Customer agrees to indemnify, defend and hold harmless Evergreen X from any liability, loss, claim and expense, including reasonable attorney’s fees, arising out of or in any way connected with such disputes.
Complaints or refund requests must be initiated within 45 days after completion of service to be considered.
ACKNOWLEDGEMENT OF RISK: International travel is not without risk. When you book travel with Evergreen X, you are acknowledging risks that are inherent in each activity and cannot be eliminated without destroying the unique adventure that is International Travel. These inherent risks can be the cause of loss or damage to equipment, or accidental injury, illness, or in extreme cases, permanent trauma or death. Evergreen X does not want to frighten guests or reduce enthusiasm for travel, but believes it is important for each guest to be aware of what to expect and to understand the inherent risks.
EACH PARTICIPANT MUST AGREE TO THE FOLLOWING:
I am aware that International Travel may present risks of injury or death to any participant. I understand the description of these inherent risks is not complete and that other unknown or unanticipated inherent risks may result in injury or death. I agree to assume and accept full responsibility for the inherent risks identified herein and those inherent risks not specifically identified. My purchase of, and participation in this travel itinerary is purely voluntary, and I elect to participate in spite of and with full knowledge of the inherent risks. I acknowledge that engaging in some included activities may require a degree of skill and knowledge and that I have responsibilities as a participant. I acknowledge that the staff of Evergreen X has been available to more fully explain to me the nature and physical demands of this activity and the inherent risks, hazards, and dangers associated with this activity. I certify that I am fully capable of participating in this activity. Therefore, I assume and accept full responsibility for myself, including all minor children in my care, custody, and control, for bodily injury, death or loss of personal property and expenses as a result of those inherent risks and dangers identified herein and those inherent risks and dangers not specifically identified, and as a result of my negligence in participating in this activity.
FULL PAYMENT CONFIRMS THAT: I have carefully read, clearly understand and accept all terms and conditions stated herein and acknowledge that this agreement shall be effective and binding upon myself and the group of travelers for whom my payments to Evergreen X have purchased services, as well as my heirs, assigns, personal representative and estate and for all members of my family, including minor children.
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